Shipping Policy

Effective Date: December 25, 2024

At SkySuri, we are committed to providing a fast, reliable, and efficient shipping experience for our customers. This Shipping Policy outlines our shipping procedures, including processing times, delivery options, fees, and other important details. By purchasing from our website, you agree to the terms of this policy.

1. Order Processing Time

We aim to process all orders as quickly as possible. Once your order is placed, it will be processed within 1-3 business days. Orders made on weekends or holidays will be processed the next business day. Processing times may vary during high-volume periods or special promotions, but we will notify you if there are any delays.

Once your order is processed, you will receive a confirmation email with tracking information (if available) to monitor the progress of your shipment.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, depending on your location and urgency. Estimated delivery times are as follows:

  • Standard Shipping: Delivery within 5-7 business days (for domestic U.S. orders).
  • Expedited Shipping: Delivery within 2-4 business days (for domestic U.S. orders).
  • Overnight Shipping: Next-day delivery (available only in certain areas).
  • International Shipping: Delivery typically within 7-21 business days, depending on customs clearance and the destination country.

Please note that shipping times are estimates, and actual delivery may vary due to factors such as weather, carrier delays, or customs processing.

3. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. You will be provided with the exact shipping cost during the checkout process before you complete your order.

  • Domestic Shipping (U.S.): Shipping fees are calculated based on the shipping method and delivery address.
  • International Shipping: International shipping fees will be calculated during checkout. Please be aware that customs duties, taxes, and other fees may be applicable depending on the destination country, and are the responsibility of the customer.

Occasionally, we offer free or discounted shipping promotions. Please check our website for any current shipping offers.

4. Shipping Restrictions

We currently offer shipping to the following regions:

  • Domestic U.S.: All 50 states and U.S. territories, including APO/FPO addresses.
  • International Shipping: We ship to most countries globally, but please note that some countries may have shipping restrictions or additional regulations. You will be informed during checkout if we cannot ship to your location.

Please be aware that certain shipping methods may not be available for P.O. Boxes or certain remote areas.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment on the carrier’s website. Please allow 24-48 hours for the tracking information to be updated.

If you experience any issues with tracking your order or if you believe your package has been delayed, please contact us for assistance.

6. Shipping Delays

While we make every effort to ensure that your order arrives on time, there are some factors beyond our control that may cause shipping delays, including:

  • Weather-related disruptions
  • High shipping volumes during holidays or special promotions
  • Shipping carrier delays
  • Customs processing delays for international shipments

In the event of a shipping delay, we will do our best to keep you informed. However, please note that we cannot guarantee delivery times, and delays caused by external factors or the shipping carrier are not our responsibility.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, we are here to help resolve the issue:

  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the package. Provide us with photos of the damaged items and packaging, and we will assist you with a replacement or refund.
  • Lost Packages: If your package shows as “delivered” but you have not received it, please contact the shipping carrier directly for assistance. If you cannot locate the package, please reach out to us, and we will help initiate an investigation with the carrier.

Please note that once a package has been marked as “delivered” by the carrier, we are not responsible for lost or stolen items. It is recommended to track your package to ensure timely receipt.

8. Customs and Import Duties (International Orders)

For international orders, customs duties, taxes, and other import fees may apply depending on the destination country. These charges are the responsibility of the customer and will not be included in the order total or shipping fees at checkout.

SkySuri is not responsible for any delays or additional charges imposed by customs authorities. We recommend contacting your local customs office for more information regarding applicable duties or taxes before placing your order.

9. Address Accuracy

To ensure that your order is delivered accurately and on time, please double-check your shipping information before completing your purchase. This includes your full name, shipping address, city, state, ZIP code, and contact phone number.

If you notice an error in your shipping details after placing the order, please contact us immediately at info@skysuri.com so we can update the information before the order is shipped. SkySuri is not responsible for delays or issues caused by incorrect or incomplete addresses.

10. Changes to Shipping Policy

SkySuri reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about any changes.

By making a purchase on our website, you agree to the current version of this Shipping Policy.

Contact Us

If you have any questions or need assistance regarding shipping, please don’t hesitate to contact our customer service team: